Emergency Plumber Gold Coast

Do this first

Turn the water off at the main tap beside the meter. Then open a cold tap inside to drain what is left. See burst pipe repairs.

Then call

Call us with the address and where the water is coming from. Outside our hours, keep the water off at the main, then call or email us when we open with the address and what has happened.

Do this first

Turn the water off at the main and keep everyone out from under the wet patch. A ceiling that sags or bulges can come down. Stay away from wet light fittings and power points.

Then call

Call us and tell us whether the water stopped when the main went off. If it did not, it may be coming from the roof or from a unit above. Outside our hours, call or email us when we open.

Do this first

Stop using every toilet, shower, sink and the washing machine, because whatever goes down comes back up. Keep children and pets away from it, and do not clean it up with bare hands. Close the door to the room if you can. More on blocked sewer drains.

Then call

Ask a neighbour if their drains are backing up too. If they are, the problem may be in the main sewer and the City of Gold Coast is the one to call. If not, call us and tell us which drains are affected. Outside our hours, call or email us when we open.

Do this first

Stop flushing. A second flush on a blocked toilet usually ends up on the floor. If the water keeps rising, turn off the small tap on the wall behind the toilet. A plunger is worth one careful try if you have one. Chemical drain cleaners are not.

Then call

Call us and tell us whether the shower, basins or other drains are slow too. If they are, the blockage is further down the pipe than the toilet, and it is a blocked drain job. Outside our hours, call or email us when we open.

Do this first

Call 000 or your gas supplier first.

Call 000 first

Call 000 or your gas supplier's emergency number now, whatever the strength of the smell and whatever the time. The number is on your gas bill or bottle. Once you are safe, call us. The leak needs licensed gas fitting to find and repair it.

Do this first

Check the tap at your water meter, near the front boundary, is fully open. Then ask a neighbour whether they have water. If the street is out, the problem is the supply rather than your pipes, and the City of Gold Coast is the one to call.

Then call

If the neighbours have water and your meter tap is open, the fault is on your side of the meter. Call us, and mention any wet ground in the yard. Outside our hours, call or email us when we open.

Not on the list?

If water, sewage or gas is doing damage right now, or the house is not safe to use, treat it as urgent whether it is listed here or not. A leaking hot water tank has its own page under hot water systems.

What to do

Turn the water off at the main if you can do it safely. If it is gas, call 000 or your gas supplier first. Then call and tell us what is happening in your own words. Outside our hours, call or email us when we open.