Burst Pipes and Leak Detection Gold Coast

Do this first

Turn off the main tap at the water meter, usually near the front boundary. Keep clear of wet power points, lights and appliances, and keep everyone out from under a sagging ceiling.

Then call

Call us once the water is off. Tell us where it came from and whether it has stopped. Take a few photos before you start mopping up, because they show us and your insurer what happened. If it cannot wait, see emergency plumbing.

Do this first

Turn off the main tap at the meter. Keep clear of wet light fittings, because water and ceiling lights do not mix. Stay out from under the wet patch, and put a bucket under the drip.

Then call

Call us and tell us what sits above that ceiling: a bathroom, a hot water tank or the roof. If it only drips when it rains, mention it, because that points to the roof or gutters rather than a pipe.

What is usually behind it

If nothing changed in how you use water, it is going somewhere you cannot see: a toilet quietly running into the bowl, or a leak in a wall, under the slab or in the yard. Under a slab, the bill is often the first sign.

What you can do now

Turn off every tap and check that no toilet is running. Read your water meter, wait an hour without using any water, and read it again. If the numbers moved, tell us when you call.

What is usually behind it

It could be a pipe leaking inside the wall or under the floor, a shower that has stopped holding its water, or rain getting in from outside. A patch that grows after a shower, or stays damp in dry weather, points to a pipe or the bathroom.

What you can do now

Take a photo and mark the edge of the patch lightly in pencil, then check it again in a day or two. Notice whether it grows after someone showers. Tell us both when you call.

What is usually behind it

If you can hear water moving with everything off, it is escaping somewhere: a toilet refilling itself, a leak in a wall, or a pipe under the slab or in the yard. A pipe under pressure can leak for months without leaving a wet patch.

What you can do now

Check every toilet first, because a running cistern makes the same sound. Then look at the water meter. If it keeps moving with every tap off, turn off the main tap if you can manage without water, and call us.

What is usually behind it

The tell is the water itself. Clean water with no smell, and a water meter that keeps moving with every tap off, means a leaking pipe. A bad smell, or grey or dirty water, means a drain or a sewer pipe instead.

What you can do now

Smell the patch, then check the meter with every tap off. If it smells, keep children and pets off it. Tell us what you found when you call, so we come ready for the right job.

Not on the list?

Water or rust under a hot water tank is covered under hot water systems, and water that smells is usually a blocked drain rather than a pipe.

What to do

Call and tell us what the water is doing in your own words: where it is, how long it has been there, and whether the meter moves with every tap off. Photos help.